Refund policy

Returns and refunds

Contact support@evoquefit.com with your order number to request a return. We will provide the return instructions and address. Please do not send goods to an address without confirming it with us.

Cancellation and returns

You may notify us that you wish to cancel within 14 days after receiving your order. After notifying us, please send the goods back within 14 days. Keep your proof of return.

You may inspect the goods as you would in a shop. Please return the device, included accessories and packaging where possible. We may deduct for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

Refunds

For a valid cancellation, we refund the product price and the cost of our least expensive standard outbound delivery option. Additional charges for a more expensive delivery option are not refundable. We may withhold reimbursement until we receive the goods back or you supply evidence of sending them back, whichever is earlier. Refunds are made to the original payment method within the applicable statutory deadline; your payment provider may take additional time to display the credit.

For change-of-mind returns, you pay the direct return shipping cost unless we agree otherwise. This does not apply where the law requires us to cover the cost.

Faulty, damaged or incorrect goods

Contact us promptly with your order number and details of the issue. A request to report damage promptly does not limit your statutory rights. We will arrange the appropriate remedy and cover reasonable return costs where required by law.

Multi-device packs

Each selected pack contains the stated number of devices. Contact us before returning part of a pack so that the applicable refund can be explained. Promotional pricing does not remove your statutory rights.

Your consumer rights

UK and EU consumers retain all mandatory cancellation, refund and faulty-goods rights. Sale items have the same statutory protection as full-price goods. Any lawful exception for genuinely personalized goods or other excluded categories will be identified before purchase. Nothing in this policy restricts rights that cannot legally be excluded.